Rapid growth, mergers, acquisitions, and global clients. That’s every company’s dream… until systems fall short and operations start to break.
That’s exactly what Incode experienced—a global identity-verification leader that went from startup to “Unicorn” in less than a decade.
But there was one problem: its financial operation was at the limit.
Here’s how they transformed a fragmented, manual, and slow system into a solid, automated global operation using Oracle NetSuite and the strategic support of Efficientix.
Incode was founded in 2015 with a clear mission: to deliver world-class identity verification and authentication technology. Its success was explosive:
But, as Jonathan Salazar, ERP Project Manager at Incode, told us:
“We are a technology company that develops services around identity verification… and we already have an almost global presence.”
The reality was that operations had not grown at the same pace as the business.
The most affected area was Finance.
The diagnosis was as clear as it was concerning:
All processes were manual.
Almost total reliance on Excel.
Fragmented systems inherited from each acquired company.
Partial and disorganized use of multiple ERPs (including versions of NetSuite and QuickBooks).
The immediate consequence: a slow, heavy, and uncontrolled operation.
This put something critical at risk for a company that depends on scaling fast:
Making immediate financial decisions for M&A, capital, and global operations.
According to Jonathan:
“Not providing the CFO with fast and accurate information… takes opportunities away from you. Closing periods and generating reports became impossible.”
For a SaaS company operating in multiple countries and regulated markets, keeping that fragmentation was unsustainable.
The risks were real:
In the words of their executive team:
“The operation became unsustainable.”
Incode needed a platform that could:
After evaluating several options, the team chose Oracle NetSuite for its ideal combination of:
What tipped the balance wasn’t just the platform, but the partner.
Incode needed an ally with coverage in Mexico and LATAM, proven processes, and a team capable of implementing a high-risk project without friction.
Efficientix met all the requirements:
A single point of contact for all Latin America
Deep NetSuite knowledge in global SaaS operations
Specialized and committed team
Implementation with a strategic and structured approach
For Jonathan, this combination was decisive:
“The combination of consultants with knowledge and a committed management team… makes it a successful project that has been transformed.”
The project lasted 10 months and was executed with surgical precision.
Process consolidation
Standardized financial governance
Automated, real-time accounting
Subsidiary integration under a single system
The crown jewel for a SaaS company operating in 13–14 countries:
Designed for audits, compliance, and global scaling.
The benefits were immediate:
Manual tasks disappeared.
“The workflows are generated so automatically that it eliminates a lot of busywork.”
Key cycles —such as Procure to Pay— now flow without friction.
Multinational accounting is reflected in real time with complete accuracy.
| Before | After |
|---|---|
| Manual processes dependent on Excel | Standardized and automated processes |
| Multiple disconnected systems | Single, global platform |
| Slow and unreliable reporting | Real-time executive information |
| High operational and tax risk | Full control of revenue and multinational compliance |
For Incode, the success of the project wasn’t just technical:
it was a structural shift that restored control, speed, and clarity to a complex global operation.
In the client’s words:
“NetSuite, Efficientix, and Incode equaled digital transformation for the identity-verification ecosystem.”
This case shows that when a SaaS company scales quickly, a global ERP stops being a luxury and becomes the foundation for growth.