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Take command of your customer lifecycle and increase your customer satisfaction.

NetSuite CRM provides a seamless flow of information across the entire customer lifecycle-from lead all the way through opportunity, sales order, fulfillment, renewal, upsell, cross-sell and support. 

In addition to offering traditional CRM capabilities such as Sales Force Automation (SFA), Customer Service Management and Marketing Automation, NetSuite CRM delivers quotes, order management, commissions, sales forecasting and integrated ecommerce capabilities.


 

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NETSUITE CRM

NetSuite CRM+ delivers powerful Customer Relationship Management (CRM) capabilities, including Sales Force Automation (SFA),marketing automation, customer support and service, ecommerce and flexible customization, all in a single cloud CRM solution.  And unlike typical CRM solutions, NetSuite CRM+ includes powerful sales performance management, order management and partner management.

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Customer Service Management

NetSuite's integrated customer service management solution gives you a 360-degree view of customers-helping to improve customer satisfaction, attract new customers and lower service costs. Only NetSuite's customer service software gives everyone that interfaces with the customer—sales, support, service, and fulfillment—access to complete, key customer data in real time empowering them to better support your customers while driving upsell and cross-sell.

 

 

 

 

 

Partner Relationship Management (PRM)

NetSuite Partner Relationship Management (PRM) enables real-time information flow that enhances visibility, boosts collaboration between you and your partners and creates a conduit between partners and your organization. NetSuite gives you full control over every element of the partner-focused sales and marketing process, including joint marketing campaigns, lead management, sales forecasting, pipeline management, order processing, and partner commissions and royalties. 

Marketing Automation

NetSuite's marketing automation software enables you to generate highly qualified leads that are ready for sales engagement. It provides a framework for you to target, build, execute and measure the success of marketing campaigns—taking the complexity out of lead qualification and conversion. NetSuite's marketing automation solution lets you track and measure a prospect's activity, identify when a lead meets known buyer-readiness conditions, and pass that lead to sales as soon as it meets your pre-defined criteria.

 

 

Sales Force Automation (SFA)

NetSuite's Sales Force Automation (SFA) software powers your sales organization with integrated sales processes from opportunity, upsell and quote management to sales forecasting, order management, fulfillment, and sales commission. NetSuite's SFA software gives your sales team unprecedented visibility into every aspect of the customer relationship, including support cases and back-office information such as contracts and inventory. With real-time dashboards, sales reps and managers gain better insight to sell, upsell, drive renewals, and properly set customer expectations.

Mobile

NetSuite mobility extends collaboration and productivity beyond the workplace. With intuitive tools that provide your mobile workforce with the ability to easily access and upload important data they need outside the office, they are empowered with information at their fingertips. With mobile apps for both iPhone and Android, NetSuite is meeting customer demand for access to ERP capabilities over the world's two most popular mobile operating systems. Maximize productivity and effectiveness of sales reps with real-time data.

BENEFITS

ELEVATES PRODUCTIVITY across the organization with a 360-degree view of customers. Streamlines lead-to-cash processes.

CUSTOMER SATISFACTION Maximize productivity and effectiveness of sales reps with real-time data. Enable out-of-office resolution on mobile devices.

IMPROVES SALES PERFORMANCE through forecasting, upsell and commission management and more. Helps you manage global sales and services organizations.

ANYTIME, ANYWHERE ACCESS Improve business performance with real-time metrics and role-based dashboards.

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NetSuite Advanced Financials


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Captura de Pantalla 2019-10-22 a la(s) 9.46.22

The Convergence of CRM with the Ecommerce Plataform

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Captura de Pantalla 2019-10-22 a la(s) 13.19.46

Shining a Light on the Clouds: Finding a True Cloud Solution

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How may we assist you ?

Are you evaluating a “greenfield” approach or restarting an existing project?
Efficientix has the proper skillset to assist your organization from selecting the most appropiate infrastructure to deployment, including all the stages for customization, integration, training and support of NetSuite.

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