In a constantly changing business environment, technological innovation is key to staying competitive. Tecnosinergia, a company dedicated to the importation and wholesale distribution of security and technology solutions, has understood the importance of integrating powerful tools to enhance its operational efficiency. For them, the key to standing out in the market is optimizing their processes through high-level technological platforms.
Innovation, the Engine of Tecnosinergia
Tecnosinergia bet on Oracle NetSuite, knowing they needed a comprehensive solution to manage their business more efficiently and without barriers. After years of relying on rigid and isolated systems, they decided to migrate to the cloud with Oracle NetSuite, which allowed them to consolidate their operations on a robust and flexible platform.
Oracle NetSuite as the Core of Innovation
Jonathan Idi, Chief Technology Officer at Tecnosinergia, shares how the implementation of Oracle NetSuite allowed them to create a centralized system that efficiently connects with all the custom platforms the company had developed for managing inventory, customers, and payments. Thanks to this flexible system, customizations were key to optimizing their processes to meet their specific needs.
"We are one of the companies with the most customizations of the tool," mentions Jonathan, emphasizing that without the flexibility and customization capabilities of Oracle NetSuite, they would not have been able to achieve the level of integration and automation necessary for their growth.
The Culture of Measurement and Continuous Improvement
With Oracle NetSuite, Tecnosinergia adopted a new work philosophy based on the use of key performance indicators (KPIs). The ability to generate real-time reports has enabled the company to continuously measure and improve the performance of each area, resulting in greater efficiency and agility in decision-making.
"This gives us crucial feedback because it allows us to see how the departments are doing and correct problems before they become major challenges," Jonathan states.
The Importance of Customer Service
While Oracle NetSuite was the key element for Tecnosinergia, initially the company faced difficulties in fully utilizing its potential due to the lack of an appropriate implementer. After facing limitations with their previous provider, Tecnosinergia turned to Efficientix. The change was decisive.
According to Jonathan Idi, Efficientix not only helped them adapt the tools effectively to their needs, but also provided exceptional support. Efficientix’s constant communication and proactive service allowed them to overcome obstacles and make the most of Oracle NetSuite’s capabilities, turning it into the cornerstone for continued innovation and maintaining their position as a leader in the technology distribution sector in Mexico.
The Results of This Transformation
Since implementing Oracle NetSuite, Tecnosinergia has achieved significant benefits, such as:
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Unification of functions into a single tool, eliminating errors and rework, which has resulted in time and resource savings.
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Better control and traceability of goods, with detailed tracking of each product through a system of records and warranties.
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Automation of key processes that has increased productivity and allowed the redirection of efforts toward higher-value tasks.
